ERP-CRM 

Course Features

Course Details

ERP-CRM  GTP3109
ERP=Enterprise Resource Planning en français Progiciel de Gestion Intégré (PGI) CRM = Customer Relationship Management en français Gestion de la Relation Client (GRC) Enseignant: Email: Durée totale du cours: 11.25 H Semestre : 1 Nombre de crédits : 0.5
Modules spécialisés Modules de base Sciences et techniques de l'ingénierie Préparation à la carrière professionnelle
    X  
 
Nombre d’heures Activités hors classe
22.5 18
 
Code : GTP3109 ERP=Enterprise Resource Planning
    Customer Relationship Management
Volume Horaire : 1h30 Travaux pratiques (par semaine)

Objectifs d’apprentissage et compétences visées

Ce cours a pour objectif de doter l'étudiant de connaissances reliées à l'implantation des progiciels de gestion intégrées. Le cours traite des rôles et enjeux des systèmes intégrés dans un contexte de gestion de projets et permettra à l'étudiant d'évaluer les besoins technologiques d'une entreprise lors de l'implantation et de la configuration de systèmes intégrés. Comprendre ce qu’est un ERP et/ou CRM, et à quels enjeux ils répondent pour l’entreprise. S’initier  au travers de  cas  concrets au  projet d’intégration  d’ERP  et/ou de  CRM  dans    une entreprise avec toutes ses contraintes techniques et organisationnelles.

Contenu du  cours

L’entreprise et l’informatique de gestion – importance du SI Définition et rôle d’un ERP/CRM. Méthodologie et critères de choix. Présentation des différents modules d’un ERP Fonctionnement et processus d’intégration. Configurer un mini cas dans un ERP open source. Administration et concepts avancés

Travaux pratiques

TP1 : Installation et configuration de d’un ERP open source : Dolibarr ou Odoo. TP2 : initialisation de la base de données (Tiers, Produits….) et manipulation de l’ERP. TP3 : Lancement des commandes, factures et GED. TP4 : Découverte des fonctionnalités de Dynamics CRM. TP5 : Initialisation des comptes, contacts, prospects… TP6 : Les workflows et processus d’entreprise. TP7 : Administration et personalization.

Méthodes d’enseignement et d’apprentissage

Travaux pratiques (laboratoire)

Connaissances et compétences pré-requises

Connaissances de systèmes de gestion

Références bibliographiques

Un polycopié (Notes du cours) de l’enseignant sera disponible. Autres références sous forme de tutoriaux, manuels ou documents à télécharger relatives aux logiciels utilisés.

Modalité d’évaluation

100% Travaux pratiques (examen TP, compte-rendu, …)

Résultats d'apprentissage

Après avoir terminé ce cours, les étudiants seront capables de: Discutez de la chaîne d'approvisionnement et de la gestion des ressources. Identifier la portée et les avantages de l'ERP –CRM Démonstration du modèle de données intégré
This course does not have any sections.

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