ERP-CRM

Course Features

Course Details

ERP-CRM  ENT3P09

ERP=Enterprise Resource Planning en français Progiciel de Gestion Intégré (PGI) CRM = Customer Relationship Management en français Gestion de la Relation Client (GRC)
Enseignant:
Email:
Durée totale du cours: 22.5 H
Semestre : 3
Nombre de crédits : 2
Modules spécialisés Modules de base Sciences et techniques de l'ingénierie Préparation à la carrière professionnelle
X
 
Nombre dheures Activités hors classe
22.5 18
     
Code : GIN3P04 ERP=Enterprise Resource Planning
Customer Relationship Management
Volume Horaire        : 1h30 Travaux pratiques (par semaine)

Objectifs d’apprentissage et compétences visées

Ce cours a pour objectif de doter l'étudiant de connaissances reliées à l'implantation des progiciels de gestion intégrées. Le cours traite des rôles et enjeux des systèmes intégrés dans un contexte de gestion de projets et permettra à l'étudiant d'évaluer les besoins technologiques d'une entreprise lors de l'implantation et de la configuration de systèmes intégrés.
  • Comprendre ce qu’est un ERP et/ou CRM, et à quels enjeux ils répondent pour l’entreprise.
  • S’initier au travers de  cas  concrets au  projet d’intégration  d’ERP  et/ou de  CRM  dans    une entreprise avec toutes ses contraintes techniques et organisationnelles.

Contenu du  cours

  • L’entreprise et l’informatique de gestion – importance du SI
  • Définition et rôle d’un ERP/CRM.
  • Méthodologie et critères de
  • Présentation des différents modules d’un ERP
  • Fonctionnement et processus d’intégration.
  • Configurer un mini cas dans un ERP open
  • Administration et concepts avancés

Travaux pratiques

  • TP1 : Installation et configuration de d’un ERP open source : Dolibarr ou
  • TP2 : initialisation de la base de données (Tiers, Produits….) et manipulation de l’ERP.
  • TP3 : Lancement des commandes, factures et
  • TP4 : Découverte des fonctionnalités de Dynamics
  • TP5 : Initialisation des comptes, contacts, prospects…
  • TP6 : Les workflows et processus d’entreprise.
  • TP7 : Administration et

Méthodes d’enseignement et d’apprentissage

  • Travaux pratiques (laboratoire)

Connaissances et compétences pré-requises

  • Connaissances de systèmes de gestion

Références bibliographiques

  • Un polycopié (Notes du cours) de l’enseignant sera
  • Autres références sous forme de tutoriaux, manuels ou documents à télécharger relatives aux logiciels utilisés.

Modalité d’évaluation

  • 100% Travaux pratiques (examen TP, compte-rendu, …)

Résultats d'apprentissage

Après avoir terminé ce cours, les étudiants seront capables de:
  • Discutez de la chaîne d'approvisionnement et de la gestion des ressources.
  • Identifier la portée et les avantages de l'ERP –CRM
  • Démonstration du modèle de données intégré
This course does not have any sections.

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